Help & FAQs

Hi, how can we help?

Delivery and Returns

Q. How do I make a complaint?

Please contact our Customer Service Team on 01772 272577 or email [email protected] We investigate any complaints or service concerns as top priority.

You can also reach us on Facebook by sending a private message which is regularly checked by our Customer Service Team during open hours.

   Orders Under £30  Orders Over £30 Orders Over £100

Standard UK Delivery

Usually despatched within 3 working days

 

 £2.99

 

FREE

 

FREE

Next Working Day UK Delivery

Valid for orders placed before 2pm 

 

£5.95

 

£5.95

 

FREE

We offer a Next Working day delivery service for just £5.95 on orders placed before 2pm.  Orders placed after 2pm will despatch the next working day. The couriers will contact you with a 1-hour delivery slot that can be changed to suit you.  Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands will be two day delivery as standard.

Please note that the next-day service is not available for Saturday delivery (orders placed before 2pm Friday will be delivered on Monday).

Orders are dispatched next working day but can take 1-2 days for delivery, as in some small cases couriers cannot guarantee that the delivery will be next working day.

To view the actual shipping charge for your order, please select your country in the shopping cart.

We now also ship to Europe and many other countries worldwide - Please check the drop-down menu in the shopping cart for a full list.

We apologise if we do not currently ship to your country but will be adding new countries to our shipping list in the near future - please email us at [email protected] if you would like to request a country that we do not currently ship to and we will do our best to accommodate.

Q. How do I return an item?

If upon receipt of an item you are unhappy for any reason, we are able to accept the return of goods for full credit, providing we are informed of your wish to return the item within 14 days from due date. The item must not have been removed from its packaging and must be in a re-saleable condition. It is however your responsibility to return the items and this will be done at the customer's expense. Please see our returns policy for more information.

 

Q. How long do I have to return an item?

You have 14 days from due date to return your item. Please refer to our returns policy for more information.

 

Q. What happens if an item I have purchased is faulty?

In the unlikely event of an item being faulty, the fault of the goods must be stated upon return. A trained member of staff will investigate the problem and if found to be faulty the item will be exchanged or refunded at your request.

 

Q. How long will it take to get refund?

As soon as we receive your return we aim to process your refund within 48 hours. Refunds will automatically be issued to the card you used to place the original order. This typically takes 5-7 working days in the UK, dependent on your bank/card issuer.

 

Q. Can I amend/cancel an order?

If you need to amend or cancel an order please contact customer services as soon as possible at [email protected] or by telephone on 01772 272577 and we will help in every way we can.


Payment Methods

Q. Which payment methods do you accept?

You can pay online using any of the following cards: Mastercard, Visa, Visa Debit and also Paypal.

Buy now. Pay later. No fees!

Q: Who is Klarna? Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.

Q: How does Slice it work? Spread the cost of your purchase into equal monthly payments with {INTERESTRATE}% interest. Slice it is a promotional plan on the Klarna Account.

Q: How do I use Slice it? When you shop online, Klarna’s system reviews each order to determine which payments options are available to you. If Slice it is offered, simply select this option. The first time you shop with Slice it you will be asked in to apply for a Klarna Account. If you’re approved Klarna will create an account for you and your order will be placed. Every time you shop with Slice it after that, you only need to agree to the purchase and won’t need to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.

Q: I have been asked to go to Klarna's site. Is this correct? If you have chosen to pay with Slice it by Klarna, Klarna will send you an email with further details on how to pay.

Q: Can I pay less than the amount owed each month? You can at any time chose to pay your minimum payment instead of your interest-saver payment. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna Account. Should you chose to pay your minimum payment instead of your interest-saver payment this will mean you will lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable). It’s up to you.

Q: Do I need to be 18? Slice it is only available to people aged 18 or over and is an online exclusive payment method.

Q: How do I manage my Klarna Account? Log in to the customer portal at Klarna.com at any time day or night, to review your purchases and settle your monthly statement. If you need further assistance, you can contact Klarna’s Customer Service team.

Q: How can I increase my chances of being accepted for Slice it? Klarna is unique and offers Pay later based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Q: How is my statement sent? If you chose to use Slice it, we will send your monthly statement notification via email with instructions on how to make a payment and an overview of your Klarna Account. Once you have been landed on your Klarna Account overview page, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance.

Q: What do I need to provide when I make a purchase? If you want to make a purchase with a Klarna Account you need to provide your mobile phone number and your email address as well as name, billing address and your date of birth. Your mobile number is required in case we need to reach you. All statements will be send to your email address. It's very important, that you give us the correct details, as otherwise you will not receive monthly statements and so be liable for late payment fees.

Q: Is my payment information safe? Payment information is processed securely by Klarna. No payment information is transferred to us or held by us. All transactions take place via connections secured with the latest industry standard security protocols.

Q: How do I make a payment? First, log in at www.klarna.com/uk and visit your Klarna Account overview page. Then, simply select ‘Make a payment’ and enter the amount you wish to pay towards your balance. Should you have any questions or concerns when making a payment you can contact Klarna’s Customer Service here.

Q: I haven't received an email with my statement. Please contact Klarna’s Customer Service via live chat or phone. They will be able to provide you with details on how to pay.

Q: I have cancelled my order. How long will it take until I receive my refund? As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

Q: What happens if I cancel or return my order? As soon as [MERCHANT] have accepted your cancellation/return, then Klarna will make any necessary adjustments your balance and provide further help if needed.

I have cancelled my order. How long will it take until I receive my refund? As soon as the store have registered your cancellation or your return, we will credit the balance back to your Klarna Account within next 5 business days.

Q: I have asked for a refund. How will I be refunded? If you have paid for your order with card, the refund will be made back to your Klarna Account balance. If the Account ends up in a credit balance, this can be used towards future purchases or you can request it to be paid back by contacting Customer Service.

Q: I've received my monthly statement and a payment is due, but I've not yet received my goods. You should of course not pay your statement until you've received your goods. In this case, we would ask that you contact the store and get an update on your order. You should also contact our Customer Service so that we can postpone the due date on your payment.

Q: I still have questions regarding payment. Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.

Q: What type of Gift Vouchers do you offer?

Online Gift Vouchers

Online Gift Vouchers can be purchased only online.

These vouchers will be sent to the email provided at the time of adding to your basket, and can be used to spend on any items throughout the site - including all sale and special offer items! Online Gift vouchers cannot be used via mail order or at the Inspirations store.

Physical Gift Vouchers

These vouchers are a physical voucher that you will receive in the post - please note these cannot be redeemed against online orders.

These can be used alongside your mail orders or for use at the Inspirations store in Preston.

Q. Why won't my promotion code work?

Your promotion code may not be recognised for a number of reasons:

  • Only one promotion code can be used with each order.
  • Expiry date - check that your code has not expired.
  • Eligibility - please check the terms and conditions of your promotion code.
  • It could be that selected products are not eligible with your offer, or you need to spend over a certain amount of money to redeem the offer.
  • If you have a promotional offer please ensure that you have entered the code correctly.
  • Unique promotional codes - some promotional codes may only be used once so if you have already used the code before it will not work again.

If you are still having difficulty with applying your promotion code to your order then please email us at [email protected] or telephone 01772 272577.


My Account

Q. Is it safe to shop online at hunkydorycrafts.co.uk?

Yes. We use the Secure Socket Layer (SSL) 128-bit encryption method.

 

Q. What is the Hunkydory Crafts policy on privacy and security?

Personal information is private so we treat it with the highest standards of safety, security and confidentiality. This means that you can rest assured that your credit card and personal information are safe with us. We will never sell or give any information we have about you to any company outside the Hunkydory Group of companies. For more information please refer to our Privacy Policy.

 

Q: How do I get my 5% off across the website?

Your Club Discount is automatically applied across all relevent products when you are signed in. Please note that sale items do not have extra discount applied against these.

 

Q: How do I claim my Free Club Hunkydory Gift?

Club Gifts are available to Club and Platinum members, with a new Club Gift launched every few months. When a new Club Gift is launched, simply follow these steps.

  • Log into your Club Hunkydory account and it will automatically become free when you add the Club Gift to your basket.
  • Not got an account yet?
  1. Add the Club Gift to your Basket for £9.99
  2. Checkout and choose ‘Register’
  3. Create your free Hunkydory account
  4. Review Order – The price will go from £9.99 to Free!

Please ensure you register at checkout, the discount will not apply if you checkout as a guest.

Once you have created this account you will also receive 5% off every time you shop with Hunkydory - just by logging in!

This gift is limited to one per person and a £2.99 postage fee applies.

Q: What is Platinum Membership?

Platinum Membership is a 12 month subscription to our Crafting with Hunkydory bi-monthly magazines with other great added benefits such as a free Card Collection upon signing up for the subscription as well as 10% off across the website.

Every 2 months you will be the first to receive the latest Crafting with Hunkydory magazine which includes gifts worth up to £15. Magazine issues are scheduled for:

  • January
    March
    May
    July
    September
    November

You may start a 12 month subscription at any point in the year and this will subscribe you for 6 magazines throughout the year. This subscription saves you £8.99 from the separate retail price of the magazines. This subscription does not include any special edition magazines such as Christmas and Birthday.

You will be charged £44.95 at the time of purchasing this subscription.

Please Note: Platinum Subscriptions are not available to purchase outside mainland UK due to the increased postage costs - Apologies for any inconvenience caused.

When purchasing, if your Billing Address is different from the Delivery Address you wish to receive your magazines to, please contact us to let us know at 01772 272577 to ensure your magazines arrive at the correct address.

 

Q: When do I get my 10% discount across the website?

This is automatically applied across the relevant products after you have successfully purchased Platinum Membership. Please note that sale items do not have extra discount applied against these.

 

Q: When do I get my free Card Collection with my Platinum Membership

 

Q. How do I reset my password?

Log into your account and select the edit contact information button where you will be able to reset your password. If you have forgotten your password, go to the sign in page and click forgot password. You will be asked for your email address so we can send a new password to you.


More

Q: How do I order a paper catalogue?

You can order a FREE paper catalogue here >> Order Catalogue

 

Q: How do I order a supplement?

You can order a FREE paper supplement here >> Order Supplement

 

Q: Is there another way to view your catalogues?

Yes! You can view all of our catalogues and supplements online here >> View Online Catalogues

Q: Do you have a store I can visit?

Inspirations is a 10,000² ft award winning retail superstore, based in Preston, Lancashire stocking papercrafts galore, scrapbooking, knitting and stitching, hobbies and gifts along with all your favourite brands. Regular workshops and demos are also held at the store; please take a look at our events calendar for more information.

We are also known as the home of Hunkydory Crafts as we stock all of the Hunkydory product range, along with other great brands such as Tim Holtz, Sweet Dixie, Sue Wilson, Tonic Studios, Crafter’s Companion and many more!

As we are crafters ourselves, we are able to understand our customers and their needs. We make projects with the very products we sell, so quality and value is paramount to us and it is evident in all the products we retail.

Inspirations is easily accessible from all directions, situated on the Capitol Centre, just off the main ring-road and a short distance away from Preston City Centre.

Opening Times:

Monday - Saturday: 10:00 - 17:30

Sunday: 11:00 - 16.00

Find Us:

By Car

 

Post code for SatNav: PR5 4AW

Inspirations is situated on the Capitol Centre on the A6, Chorley to Preston road.

From the M6 - come off at Junction 29 and follow signs for the A6 Preston. The Capitol Centre is on the left, marked also as Park & Ride. Turn left onto Capitol Way. Inspirations is straight ahead, behind Dunelm.

By Rail

If you arrive at Preston Train Station then the Capitol Centre is just a short journey away. To get to the Capitol Centre from the City Centre requires either a short walk from the train station to the bus station, OR a connecting bus.

There are buses from Preston Railway Station to the main Bus station - Numbers 1, 3 or 88a to City Centre. If travelling on foot, follow Fishergate, the main road through the town centre, past the Fishergate Centre and The Mall until you reach the Miller Arcade. The bus for the Park & Ride (beside Inspirations) is situated on Jacson Street, next to the Harris Museum, with frequent departures. For more rail and bus details please see the appropriate websites for more information.

Park & Ride

Preston's park & ride at Walton-le-Dale is perfectly situated for the Inspirations Superstore, with a 'stop' just opposite the entrance. .

By Bus

Park & Ride buses can be accessed from Preston in Jacson Street, beside the Harris Museum & Library. Buses run every 10 minutes in peak hours.

The Capitol Centre is also readily accessible by bus, serviced by two regular routes from the city centre, the Chorley/Bolton 125/126 and the Wigan 113. 

Book a Workshop and see our Timetable 

Join us at our store in Preston to get hands-on with some of the best products in the market, with the best crafters in the market! We offer a variety of workshops for all mediums of crafting, from papercraft to sewing.

With each workshop you will not only receive expert advice and tutelage, but you get to take home what you've been crafting with! Be it some brand new goodies you've just learnt how to use, what 

Q: What TV channels are you on?

We regularly showcase our products on Create & Craft and Ideal World Shopping Channels. These shows are a fabulous way to see our products demonstrated, so put the dates below in your diary and join Anne-Marie, Ruth, Sheila and Pauline for lots of crafty fun!

  • Create & Craft | Sky 674, Freeview 36, Freesat 813 and Virgin 748
  • Ideal World | Sky 654, Freeview 22, Freesat 812 and Virgin 747
  • Craft Extra | Sky 675, Freesat 811

Q: Where can I find when you will be on TV?

You can keep up to date with all our upcoming launches on TV with our TV Schedule.

Q: Can I sell the cards I make with your products?

To ensure we protect everyone from the misuse of images, we have established an Angel Policy for you to follow when you are working with our copyrighted designs.

This policy protects all parties by ensuring that crafters who wish to sell their cards can. It also protects us as a business by ensuring that our designs are used in the correct way.

Please read the below policy carefully. If in doubt, contact us at [email protected] 

  • There is no limit to handmade items sold for charity or for profit, so long as they abide by the restrictions as stated in this policy.
  • Handmade projects may be sold at permanent retail locations, as well as temporary craft events, community fundraisers and over the Internet (excluding auction sites.) In selling handmade projects the seller must make it clear that the items are handmade or personally created by the seller and not a product of the company.
  • Mass production, assembly-line construction, production by workers for hire, or syndication of craftwork for sale is strictly prohibited.
  • All Hunkydory images and artwork are copyrighted which means they cannot be copied without permission. Therefore, each crafted item created for sale must be personally made by the individual and may not be copied or reproduced in any way. This includes graphic, digital, electronic or photocopying
  • Digitally created projects must be for personal use only and resale is prohibited.
  • You may not use Hunkydory Crafts images for the purpose of creating logos or company trademarks
  • Angel Policy for Hunkydory @ Home USB
  • Our USB has been designed solely for printing purpose, and any manipulation of the artwork is not permitted
  • Digital files must not be sold or printed and sold
  • You can sell your cards and projects made with the USB designs as per our current policy
  • You can also use in conjunction with your Brother Scan 'n' Cut to aid in cutting the designs