Hi, how can we help?
Delivery and Returns
Q. How do I make a complaint?
Please contact our Customer Service Team on 01772 272577 or email [email protected]. We investigate any complaints or service concerns as top priority.
You can also reach us on Facebook by sending a private message which is regularly checked by our Customer Service Team during open hours.
We offer a Next Working day delivery service for just £6.95 on orders placed before 2pm. Orders placed after 2pm will despatch the next working day. The couriers will contact you with a 1-hour delivery slot that can be changed to suit you. Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands will be two day delivery as standard.
Please note that the next-day service is not available for Saturday delivery (orders placed before 2pm Friday will be delivered on Monday).
Orders are dispatched next working day but can take 1-2 days for delivery, as in some small cases couriers cannot guarantee that the delivery will be next working day.
To view the actual shipping charge for your order, please select your country in the shopping cart.
We now also ship to Europe and many other countries worldwide - Please check the drop-down menu in the shopping cart for a full list.
We apologise if we do not currently ship to your country but will be adding new countries to our shipping list in the near future - please email us at [email protected] if you would like to request a country that we do not currently ship to and we will do our best to accommodate.
Q. How do I return an item?
If upon receipt of an item you are unhappy for any reason, we are able to accept the return of goods for full credit, providing we are informed of your wish to return the item within 14 days from due date. The item must not have been removed from its packaging and must be in a re-saleable condition. It is however your responsibility to return the items and this will be done at the customer's expense. Please see our returns policy for more information.
Q. How long do I have to return an item?
You have 14 days from due date to return your item. Please refer to our returns policy for more information.
Q. What happens if an item I have purchased is faulty?
In the unlikely event of an item being faulty, the fault of the goods must be stated upon return. A trained member of staff will investigate the problem and if found to be faulty the item will be exchanged or refunded at your request.
Q. How long will it take to get refund?
As soon as we receive your return we aim to process your refund within 48 hours. Refunds will automatically be issued to the card you used to place the original order. This typically takes 5-7 working days in the UK, dependent on your bank/card issuer.
Q. Can I amend/cancel an order?
If you need to amend or cancel an order please contact customer services as soon as possible at [email protected] or by telephone on 01772 272577 and we will help in every way we can.
Payment Methods
Q. Which payment methods do you accept?
You can pay online using any of the following cards: Mastercard, Visa, Visa Debit and also Paypal.
Q: What type of Gift Vouchers do you offer?
Online Gift Vouchers
Online Gift Vouchers can be purchased only online.
These vouchers will be sent to the email provided at the time of adding to your basket, and can be used to spend on any items throughout the site - including all sale and special offer items! Online Gift vouchers cannot be used via mail order or at the Inspirations store.
Physical Gift Vouchers
These vouchers are a physical voucher that you will receive in the post - please note these cannot be redeemed against online orders.
These can be used alongside your mail orders or for use at the Inspirations store in Preston.
Q. Why won't my promotion code work?
Your promotion code may not be recognised for a number of reasons:
- Only one promotion code can be used with each order.
- Expiry date - check that your code has not expired.
- Eligibility - please check the terms and conditions of your promotion code.
- It could be that selected products are not eligible with your offer, or you need to spend over a certain amount of money to redeem the offer.
- If you have a promotional offer please ensure that you have entered the code correctly.
- Unique promotional codes - some promotional codes may only be used once so if you have already used the code before it will not work again.
If you are still having difficulty with applying your promotion code to your order then please email us at [email protected] or telephone 01772 272577.
My Account
Q. Is it safe to shop online at hunkydorycrafts.co.uk?
Yes. We use the Secure Socket Layer (SSL) 128-bit encryption method.
Q. What is the Hunkydory Crafts policy on privacy and security?
Personal information is private so we treat it with the highest standards of safety, security and confidentiality. This means that you can rest assured that your credit card and personal information are safe with us. We will never sell or give any information we have about you to any company outside the Hunkydory Group of companies. For more information please refer to our Privacy Policy.
Q: How do I get my 5% off across the website?
Your Club Discount is automatically applied across all relevent products when you are signed in. Please note that sale items do not have extra discount applied against these.
Q: How do I claim my Free Club Hunkydory Gift?
Club Gifts are available to Club and Platinum members, with a new Club Gift launched every few months. When a new Club Gift is launched, simply follow these steps.
- Log into your Club Hunkydory account and it will automatically become free when you add the Club Gift to your basket.
- Not got an account yet?
- Add the Club Gift to your Basket for £9.99
- Checkout and choose ‘Register’
- Create your free Hunkydory account
- Review Order – The price will go from £9.99 to Free!
Please ensure you register at checkout, the discount will not apply if you checkout as a guest.
Once you have created this account you will also receive 5% off every time you shop with Hunkydory - just by logging in!
This gift is limited to one per person and a £3.95 postage fee applies.
Q: What is Platinum Membership?
Platinum Membership is a 12 month subscription to our Crafting with Hunkydory bi-monthly magazines with other great added benefits such as a free Card Collection upon signing up for the subscription as well as 10% off across the website.
Every 2 months you will be the first to receive the latest Crafting with Hunkydory magazine which includes gifts worth up to £15. Magazine issues are scheduled for:
- January
March
May
July
September
November
You may start a 12 month subscription at any point in the year and this will subscribe you for 6 magazines throughout the year. This subscription saves you £8.99 from the separate retail price of the magazines. This subscription does not include any special edition magazines such as Christmas and Birthday.
You will be charged £44.95 at the time of purchasing this subscription.
Please Note: Platinum Subscriptions are not available to purchase outside mainland UK due to the increased postage costs - Apologies for any inconvenience caused.
When purchasing, if your Billing Address is different from the Delivery Address you wish to receive your magazines to, please contact us to let us know at 01772 272577 to ensure your magazines arrive at the correct address.
Q: When do I get my 10% discount across the website?
This is automatically applied across the relevant products after you have successfully purchased Platinum Membership. Please note that sale items do not have extra discount applied against these.
Q: When do I get my free Card Collection with my Platinum Membership
Q. How do I reset my password?
Log into your account and select the edit contact information button where you will be able to reset your password. If you have forgotten your password, go to the sign in page and click forgot password. You will be asked for your email address so we can send a new password to you.
More
Q: How do I order a paper catalogue?
You can order a FREE paper catalogue here >> Order Catalogue
Q: How do I order a supplement?
You can order a FREE paper supplement here >> Order Supplement
Q: Is there another way to view your catalogues?
Yes! You can view all of our catalogues and supplements online here >> View Online Catalogues
Q: What TV channels are you on?
We regularly showcase our products on HobbyMaker TV and our own Hunkydory Craft TV shows weekdays on Facebook and Youtube. These shows are a fabulous way to see our products demonstrated, so put the dates below in your diary and join Anne-Marie, Natalie, Cat, Rebekah and Pauline for lots of crafty fun!
- HobbyMaker TV | Freeview 73, Freesat807, Sky 670 and Youtube
Q: Where can I find when you will be on TV?
You can keep up to date with all our upcoming launches on TV with our TV Schedule.
Q: Can I sell the cards I make with your products?
To ensure we protect everyone from the misuse of images, we have established an Angel Policy for you to follow when you are working with our copyrighted designs.
This policy protects all parties by ensuring that crafters who wish to sell their cards can. It also protects us as a business by ensuring that our designs are used in the correct way.
Please read the below policy carefully. If in doubt, contact us at [email protected]
- There is no limit to handmade items sold for charity or for profit, so long as they abide by the restrictions as stated in this policy.
- Handmade projects may be sold at permanent retail locations, as well as temporary craft events, community fundraisers and over the Internet (excluding auction sites.) In selling handmade projects the seller must make it clear that the items are handmade or personally created by the seller and not a product of the company.
- Mass production, assembly-line construction, production by workers for hire, or syndication of craftwork for sale is strictly prohibited.
- All Hunkydory images and artwork are copyrighted which means they cannot be copied without permission. Therefore, each crafted item created for sale must be personally made by the individual and may not be copied or reproduced in any way. This includes graphic, digital, electronic or photocopying
- Digitally created projects must be for personal use only and resale is prohibited.
- You may not use Hunkydory Crafts images for the purpose of creating logos or company trademarks
- Angel Policy for Hunkydory @ Home USB
- Our USB has been designed solely for printing purpose, and any manipulation of the artwork is not permitted
- Digital files must not be sold or printed and sold
- You can sell your cards and projects made with the USB designs as per our current policy
- You can also use in conjunction with your Brother Scan 'n' Cut to aid in cutting the designs