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Customer Service: 01772 272577
We want you enjoy your purchase from Hunkydory Crafts. If you have cause to return your order to us, please take note of the return information provided below. Please note: Your rights to return goods are protected under the EU Distance Selling Directive and Consumer Contracts Regulations.
You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days upon our receipt of the return.
You are responsible for the cost and risk of loss or damage when returning the goods, so please make sure to take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. In this situation we will refund your postage costs to you when we process your refund or exchange. Please note that any refunds of postage will be refunded the standard cost of delivery.
Any goods must be returned in saleable condition.
These terms apply to an order placed at this time. We reserve the right to change our terms and conditions at any time, so please do not assume that the same terms will automatically apply in the future.
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