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Terms & Conditions

About Us

This website is owned and operated by Hunkydory Crafts. If you have any suggestions or comments or if you need to contact us, please email us at or use the details below.

Our Contact details:

Hunkydory Crafts

Bute Mill

Essex Street




Phone: 01772 272577 
Fax: 01772 556301 

VAT Registration: 931 4930 30 
Registered in England
Company number: 6558846

Making a Purchase

Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into your basket. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

Online payments can be made with Visa or Visa Debit, Mastercard and PayPal using our secure checkout process. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust the prices in the event of an increase in VAT rates, or as a result of an international price increase. For orders made from the UK, 20% VAT is currently added. For orders outside of the UK, VAT is not added but your order may be subject to your delivery countries sales tax upon delivery or at customs.

If you have made a mistake in your order and you need to amend or cancel it, please contact us as soon as possible and we will make the required changes to your order for you.


Some of the items sold on this website are designated for retail specific sales and are not available to trade customers. Should one of these items appear on a trade order, we reserve the right to remove the item from the order and refund the cost, or substitute for an equivalent item - one that is similar or of equal or greater value.

Postage and Packing

Our delivery charge is capped at just £2.99 for each UK mainland order, regardless of how many products on your order or the weight of the parcel. We offer international shipping throughout much of Europe, Australia, Canada, South Africa and the USA amongst others. Please use our Estimate Delivery Charges calculator in the checkout to estimate the cost of shipping your order if you are an international customer.

Delivery Schedule

We understand that you want to enjoy your new purchases right away and will always despatch orders as soon as we possibly can. General delivery times are outlined below - Please note that during busier times it is possible that up to a 24-hour delay may occur for despatch of your order.

UK Orders are generally despatched within 3-5 business days and sent via Royal Mail Second Class post or Interlink Courier Service dependent upon weight and order value.

Interlink deliveries require a signature upon delivery. In the UK Interlink will contact you by email after despatch of your order to arrange a delivery slot to suit you.

You must inform us within five working days if goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

International Orders are generally despatched within 3-5 business days and sent via Royal Mail International post or Interlink Courier Service dependent upon weight and order value.

Interlink deliveries may utilise a further courier service to deliver within your country. You will be required to sign for your goods upon delivery. Delivery estimates are 3-5 working days for Europe and 5-7 working days for non-European countries.

By placing an order with us, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

For UK orders, if an item is not in stock, we may back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. Back orders will be despatched as soon as the item returns to stock and will be sent at our cost. We do not back order for international orders

Tax Charges

For orders made from the UK 20% VAT is added. All other orders are VAT free.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.


We guarantee your satisfaction. If you need to reach us, please email us using the form on the Contact Us page, alternatively, you can telephone on 01772 272577 (International +44 1772 272577) or fax us on 01772 556301 or write to us at Hunkydory Crafts, Bute Mill, Essex Street, Preston, Lancashire, PR1 1QE, United Kingdom.

Returns Policy

We want you enjoy your purchase from Hunkydory Crafts. If you have cause to return your order to us, please take note of the return information provided below. Please note: Your rights to return goods are protected under the EU Distance Selling Directive and Consumer Contracts Regulations.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days upon our receipt of the return.

You are responsible for the cost and risk of loss or damage when returning the goods, so please make sure to take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. In this situation we will refund your postage costs to you when we process your refund or exchange.

Any goods must be returned in saleable condition.

These terms apply to an order placed at this time. We reserve the right to change our terms and conditions at any time, so please do not assume that the same terms will automatically apply in the future.

Hunkydory Scratchcard Giveaway Promotion Rules: 

  • Every order placed by a retail customer on from 01/11/2017 to 14/11/2017 will receive a “Hunkydory Scratchcard Giveaway” Scratchcard in their parcel.

  • Every Scratchcard contains details of a gift which can be redeemed with a subsequent order placed at from 01/11/2017 to 30/11/2017. 

  • The unique code printed below the scratch-off panel must be entered into the “Discount Codes” box on the “shopping basket” page in order to redeem your gift.

  • If your gift is a specific product, please ensure to add the correct product to your basket before entering your unique discount code (the product code is shown in the key on the front of the Scratchcard and can be searched for on the website using the search box)

  • If your gift is “money off” your order, please add products of your choice to the shopping basket before entering your unique discount code.

  • Please note: The unique discount code will only work once on one single order. Any “money off” gifts cannot be used over multiple orders.

  • Standard postage and packaging rates apply. See for details

 Hunkydory Scratchcard Giveaway Promotion Terms & Conditions: 

  • Promotion closes 30/11/2017. Discount codes for gifts not redeemed by the closing date automatically expire.

  • ”Product” gifts include 100 x Storage Genies, 25 x Adorable Scoreboards, 25 x Foxy & Friends Bundles and 25 x Adorable Scorable 100-Sheet Lace Packs. “Money Off” gifts include 4,000 x £5, 1,000 x £10, 20 x £50 and 10 x £100.

  • Maximum of 1 code can be used online per order. Codes cannot be used in conjunction with any other promotion.

  • There is no maximum to how many orders can be placed within the promotional period and each order placed within the qualifying dates will receive a Scratchcard in their parcel.

  • No cash alternative will be offered. No gift is exchangeable or negotiable. No product replacements will be offered.

  • The promoter reserves the right to withdraw the promotion at any time for any reason. The promoter’s decision is final and no correspondence will be entered into.

  • Promoter: Hunkydory Crafts Group Limited, Bute Mill, Essex Street, Preston, PR1 1QE.