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Terms & Conditions

About Us

This website is owned and operated by Hunkydory Crafts. If you have any suggestions or comments or if you need to contact us, please email us at enquiries@hunkydorycrafts.co.uk or use the details below.

Our Contact details:

Hunkydory Crafts

Bute Mill

Essex Street

Preston

PR1 1QE

 

Phone: 01772 272577 
Fax: 01772 556301 
Email: enquiries@hunkydorycrafts.co.uk

VAT Registration: 931 4930 30 
Registered in England
Company number: 6558846

Making a Purchase

Making a purchase could not be easier. Just browse our online store, and add any items that you wish to buy into your basket. After you have finished your selection, click on the 'Checkout' button and you will be asked for a few details that we need to be able to complete the order.

Online payments can be made with Visa or Visa Debit, Mastercard and PayPal using our secure checkout process. All prices are quoted in pounds sterling (£) and include Value Added Tax (VAT) at UK rates. It may be necessary to adjust the prices in the event of an increase in VAT rates, or as a result of an international price increase. For orders made from the UK, 20% VAT is currently added. For orders outside of the UK, VAT is not added but your order may be subject to your delivery countries sales tax upon delivery or at customs.

If you have made a mistake in your order and you need to amend or cancel it, please contact us as soon as possible and we will make the required changes to your order for you.

Substitutions

Some of the items sold on this website are designated for retail specific sales and are not available to trade customers. Should one of these items appear on a trade order, we reserve the right to remove the item from the order and refund the cost, or substitute for an equivalent item - one that is similar or of equal or greater value.

Postage and Packing

Our delivery charge is capped at just £2.99 for each UK mainland order, regardless of how many products on your order or the weight of the parcel. We offer international shipping throughout much of Europe, Australia, Canada, South Africa and the USA amongst others. Please use our Estimate Delivery Charges calculator in the checkout to estimate the cost of shipping your order if you are an international customer.

Delivery Schedule

We understand that you want to enjoy your new purchases right away and will always despatch orders as soon as we possibly can. General delivery times are outlined below - Please note that during busier times it is possible that up to a 24-hour delay may occur for despatch of your order.

UK Orders are generally despatched within 3 business days and sent via Royal Mail First Class post or Interlink Courier Service dependent upon weight and order value.

Interlink deliveries require a signature upon delivery. In the UK Interlink will contact you by email after despatch of your order to arrange a delivery slot to suit you.

You must inform us within five working days if goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

International Orders are generally despatched within 3 business days and sent via Royal Mail International post or Interlink Courier Service dependent upon weight and order value.

Interlink deliveries may utilise a further courier service to deliver within your country. You will be required to sign for your goods upon delivery. Delivery estimates are 3-5 working days for Europe and 5-7 working days for non-European countries.

By placing an order with us, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

For UK orders, if an item is not in stock, we may back order it for you. You will always be emailed with the option to cancel your order if you would rather not wait. Back orders will be despatched as soon as the item returns to stock and will be sent at our cost. We do not back order for international orders

Tax Charges

For orders made from the UK 20% VAT is added. All other orders are VAT free.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Guarantee

We guarantee your satisfaction. If you need to reach us, please email us using the form on the Contact Us page, alternatively, you can telephone on 01772 272577 (International +44 1772 272577) or fax us on 01772 556301 or write to us at Hunkydory Crafts, Bute Mill, Essex Street, Preston, Lancashire, PR1 1QE, United Kingdom.

Returns Policy

We want you enjoy your purchase from Hunkydory Crafts. If you have cause to return your order to us, please take note of the return information provided below. Please note: Your rights to return goods are protected under the EU Distance Selling Directive and Consumer Contracts Regulations.

You are entitled to cancel your order and return the goods within 14 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days upon our receipt of the return.

You are responsible for the cost and risk of loss or damage when returning the goods, so please make sure to take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty. In this situation we will refund your postage costs to you when we process your refund or exchange.

Any goods must be returned in saleable condition.

These terms apply to an order placed at this time. We reserve the right to change our terms and conditions at any time, so please do not assume that the same terms will automatically apply in the future.

Promotional Codes

£10 Giveaway Vouchers:

This offer entitles you to £10 off when you spend over £20 at www.hunkydorycrafts.co.uk. A voucher with a unique discount code will be included in the parcel for each order placed between 21st March 2017 and 31st March 2017 with a basket value of over £30.

The £10 off voucher code can be redeemed against an order with a basket value of greater than £20 for an order placed on www.hunkydorycrafts.co.uk between 01st April 2017 and 14th April 2017.

This offer can be used by Retail shoppers, Club and Platinum Members. Only one promotional code may be used per transaction. This code is non-transferable and no cash alternatives will be offered. This code is not valid when purchasing Platinum Subscriptions, Club Gifts or Gift Vouchers.