CURRENT ORDER DESPATCH TIMESCALES
Please note the following dates to ensure your order is despatched before Christmas:
UK Standard Delivery
Orders placed by 1pm on Monday 18th December 2023
UK Next Day Delivery
Orders placed by 1pm on Wednesday 20th December 2023
International Royal Mail Delivery (Parcels under 2kg)
AUS & NZ - Wednesday 6th December 2023
USA & CAN- Monday 11th December 2023
Ireland - Wednesday 13th December 2023
Europe - Monday 11th December 2023
International DPD Delivery (Parcels over 2kg)
AUS & NZ - Monday 11th December 2023
USA & CAN - Thursday 14th December 2023
Europe - Thursday 14th December 2023
UK STANDARD DELIVERY
UK NEXT DAY DELIVERYValid for orders placed before 1pm
STANDARD UK DELIVERY £3.95
Our delivery charge is capped at just £3.95 for each UK mainland order, regardless of how many products on your order or the weight of the parcel.
FREE UK DELIVERY
Orders over £40 qualify for free standard UK delivery and will be automatically upgraded at checkout.
NEXT WORKING DAY UK DELIVERY
UK Next day delivery is charged at £6.95 for each UK mainland order, regardless of how many products on your order or the weight of the parcel.
FREE NEXT WORKING DAY UK DELIVERY
All orders over £100 qualify for free next working day UK delivery. Orders placed after 1pm will despatch the next working day.
Please note, in the event that DPD are unable to deliver your parcel they reserve the right to drop your parcel off at a local DPD pickup shop.
NEXT WORKING DAY DELIVERY T'S & C'S
Orders placed before 1pm on a Friday will be delivered the following Monday.
Next Day orders placed after 1pm will be despatched the following working day.
We use DPD & APC courier services. The couriers will contact you with a 1-2 hour delivery slot the day of delivery*
Delivery to Channel Islands, Isle of Man, Northern Ireland, Scilly Islands and the Scottish Highlands and Islands will be two day delivery as standard.
Orders can take 1-2 days for delivery, as in some small cases couriers cannot guarantee that the delivery will be next working day.
In the event that DPD are unable to deliver your parcel they reserve the right to drop your parcel off at a local DPD pickup shop.
*An email address is required.
GENERAL SHIPPING INFORMATION
We understand that you want to enjoy your new purchases right away and will always despatch orders as soon as we possibly can. Please note that during busier times it is possible that a delay may occur for despatch of your order.
Standard orders are generally despatched within 3-5 business days and sent via Royal Mail 2nd Class post or by courier dependent upon weight and order value. Deliveries made by Royal Mail 2nd Class post is usually delivered in 2-3 working days. At busy times deliveries may take longer, please allow 13 working days for Royal Mail to deliver your parcel before reporting it missing.
Courier deliveries require a signature upon delivery. After we despatch your order, the courier will contact you by e-mail or phone, if you have provided your details, to arrange a delivery slot to suit you. Our delivery partners reserve the right to leave orders with a neighbour or at a safe collection point and you agree that this is sufficient evidence to establish goods have been received.
We reserve the right to group multiple orders for the same customer and despatch them together on a single shipment.
LOST OR DAMAGED GOODS
Please inform us within five working days if goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence. For orders delivered by Royal Mail, please allow 13 working days from the date of dispatch for goods to arrive before being classed as lost. By placing an order with us, you agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.