CURRENT ORDER DESPATCH TIMESCALE

Please note the following dates to ensure your order is despatched before Christmas:

UK Standard Delivery

Orders placed by 1pm on Monday 18th December 2023

UK Next Day Delivery

Orders placed by 1pm on Wednesday 20th December 2023

International Royal Mail Delivery (Parcels under 2kg)

AUS & NZ - Wednesday 6th December 2023

USA & CAN- Monday 11th December 2023

Ireland - Wednesday 13th December 2023

Europe - Monday 11th December 2023

International DPD Delivery (Parcels over 2kg)

AUS & NZ - Monday 11th December 2023

USA & CAN - Thursday 14th December 2023

Europe - Thursday 14th December 2023

STANDARD UK DELIVERY £3.95 or FREE on orders over £40

Our standard delivery charge is capped at just £3.95 for each UK order. Orders over £40 benefit from free standard UK delivery.

Standard delivery is fully tracked and you will receive email or text notifications with tracking progress*

EXPRESS UK DELIVERY

We use a mix of DHL & Royal Mail 24hr for our express delivery due to their high quality services. Delivery cost and speed of service are based on your location and will require a signature at point of delivery. Deliveries will generally be made on the next working day, but this can be up to 2 working days for locations further afield.

• England, Wales and South Scotland = £6.95
• North Scotland and Northern Ireland = £9.95
• Channel Islands, Isle of Man & Scottish Islands = £14.95
• Isle of Wight & Scilly Isles = £12.95

For orders placed Monday to Friday before 2pm, your parcel will be despatched on the same working day. Orders placed after 2pm will be despatched the next working day & orders placed at the weekend will be despatched on Monday.

For all express deliveries, DHL or Royal Mail will contact you with order updates & a timed delivery slot the day of delivery*

FREE EXPRESS COURIER UK DELIVERY

UK orders over £100 qualify for free express courier delivery.

LOST OR DAMAGED GOODS

Please inform us within 5 working days if goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

Our delivery partners reserve the right to leave orders with a neighbour or at a safe collection point. By placing an order with us, you agree that photgraph proof of delivery supplied by our delivery partners is sufficient evidence to establish that goods have been received.

*An email address and/or phone number is required.

IMPROTANT UPDATE FOR USA CUSTOMERS

From the 2nd May 2025, we will no longer be able to ship products manufactured in China to the United States due to significantly increased tariffs that are not sustainable for us as a business.

Whilst the vast majority of our products will remain available this will unfortunately affect all Moonstone Dies, Stamps, Masks, Gemstones & Premier Craft Tools.

View all affected products here.

Please rest assured we are actively working to find a way around this and closely monitoring tariff updates to make all our products accessible to you once again.

View International Delivery Information Here